Shipping Policy
At Seon Atelier, we believe that a thoughtful shopping experience extends beyond the moment you place an order. Every order is carefully prepared and packaged to ensure it arrives safely and beautifully.
Order Processing
Orders are processed within 1–3 business days after payment has been confirmed.
Orders placed on weekends or Australian public holidays will be processed on the next business day.
During product launches, promotions, or holiday periods, processing times may be slightly longer. If this occurs, we will notify you as soon as possible.
Shipping Within Australia
We currently ship Australia-wide only.
Estimated delivery time:
2–8 business days
Delivery times may vary depending on your location and the shipping carrier.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
Tracking Your Order
Once your order has been shipped, you will receive an email containing your tracking number.
Please allow up to 24 hours for tracking information to become available after dispatch.
Shipping Address
Please ensure your shipping address is correct before completing your purchase.
Seon Atelier cannot be responsible for orders delivered to an incorrect address provided at checkout.
If you notice an error, please contact us as soon as possible. We will do our best to assist before your order is dispatched.
Lost or Delayed Parcels
While we work with trusted shipping partners, unexpected delays may occasionally occur.
If your parcel appears delayed or cannot be located, please contact us at:
We will work with the carrier to investigate your shipment and provide an appropriate solution.
Damaged Deliveries
If your order arrives damaged, please contact us within 7 days of receiving your parcel.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the damaged item and packaging
We will assess the issue and arrange a replacement, refund, or other appropriate resolution where applicable.
Questions
If you have any questions regarding shipping or delivery, we’re always happy to help.
Email: seonatelier.co@gmail.com
Thank you for choosing Seon Atelier.
We appreciate your support and hope our pieces become part of your everyday moments.