Refund policy
At Seon Atelier, we hope every piece brings lasting value to your home. If something isn’t quite right, we’re here to help.
Change of Mind
If you change your mind, you may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
- Be unused and in its original condition
- Be returned in its original packaging
- Include all original accessories, if applicable
- Be accompanied by proof of purchase
Please note that return shipping costs for change-of-mind purchases are the responsibility of the customer.
Original shipping charges are non-refundable.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Clear photographs of the product and packaging
Once assessed, we will arrange an appropriate solution, which may include a replacement, repair, or refund where applicable.
Return Process
To request a return, please contact us before sending any items back.
Email:
seonatelier.co@gmail.com
Returns sent without prior approval may not be accepted.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method.
Please allow 5–10 business days for your financial institution to complete the transaction.
Non-Returnable Items
For hygiene and product integrity, we cannot accept returns on items that have been:
- Used
- Damaged through misuse
- Altered after delivery
- Returned without their original packaging
This does not affect your rights under Australian Consumer Law.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits or excludes your rights under the Australian Consumer Law.
Questions
If you have any questions regarding returns or refunds, please contact us.
Email:
seonatelier.co@gmail.com
Thank you for choosing Seon Atelier.
We appreciate your support and hope our pieces become part of your everyday moments.